Refund Policy

We aim for your satisfaction. Check our refund policy before making a purchase for details on our refund process.

Comprehensive Refund Policy

Overview

This comprehensive refund policy applies to various products and services offered by ZahraAli.

Digital Product Refund Policy

Eligibility for Refund

Refund Period: Users can request a refund within 10 days from the date of purchase.
Unused and Unopened Products: Digital products must be unused and unopened to qualify for a refund.
Non-Refundable Items: Some digital products are marked as final sale and are non-refundable.

Refund Process

Refund Request: Users must contact customer support at zahra@zahraali.com to initiate a refund.
Review Process: Refund requests will be reviewed, and additional information may be requested.
Approval or Rejection: Approved requests will receive confirmation, and refunds will be processed. Rejected requests will be accompanied by reasons for rejection.

Exceptions to Refund

Downloaded or Accessed Products: No refunds for products that have been downloaded or accessed.
Change of Mind: Refunds will not be issued for purchases made in error or due to a change of mind after product download.

Service-Based Refund Policy

Graphic Design, Website Development Services, E-commerce solutions

Initial Consultation: A non-refundable consultation fee may apply.
Project Commencement: Once initiated, clients may not be eligible for a full refund.
Refund Eligibility: Based on quality assurance, non-performance, and completion status.
Change Requests and Revisions: Limited revisions included; refunds not issued for dissatisfaction resulting from changes post-initiation.
Cancellation: Clients may cancel, but a cancellation fee applies; refund amount based on completed work and expenses.

Subscription Service Refund Policy

Cancellation Overview

Cancellation Timeframe: Subscribers can cancel up to 24 hours before their Sub Renew Date.
Cancellation Process: Through account settings or by contacting customer support.
End-of-Month Cancellation (Yearly Subscriptions): Effective at the end of the month for yearly subscriptions.
No Refunds for Recurring Subscriptions: Refunds are not offered for recurring subscriptions.

Subscription Changes

Package Changes: Subscribers can change their subscription package through the portal.
Effective Date of Changes: Changes are effective immediately, billing adjustments at the next cycle.

Automatic Renewal

Renewal Confirmation: Subscribers receive email notifications for upcoming renewals.
Billing Cycle: Billed at the beginning of each cycle.

Special Circumstances

Service Disruptions: Subscribers may be eligible for account credits or adjustments in case of service disruptions.

Contact Information

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